Appointment Booking

To secure an initial appointment, all new clients at Suede Clinic are required to provide valid credit card details. These details are securely stored and will only be charged if our cancellation policy is not adhered to.

Cancellation Policy

Our time is dedicated to providing exceptional care to all our clients, and late changes impact our ability to accommodate others. To avoid any fees, we kindly ask for at least 48 hours’ notice if you need to reschedule or cancel your appointment.

• Appointments rescheduled or cancelled within 48 hours of the scheduled time will incur a $100 cancellation fee.
• Missed appointments or “no-shows” will be charged a $250 fee.

You’ll receive a courtesy SMS reminder two days prior to your appointment. Please note, this is a reminder only and does not exempt you from the responsibility of attending or cancelling your booking as per the policy.

If you have any questions or concerns about this policy, please don’t hesitate to contact our team directly. Thank you for your understanding and for choosing Suede Clinic for your aesthetic needs!

Delivery Charges

We offer free standard shipping on all orders over $150. For orders below this value, a flat rate of $9.95 applies.

All products are shipped from our clinic, and standard shipping typically delivers within 2–6 business days to most metropolitan postcodes. Please note that delivery times may be extended during peak periods due to increased demand.

Delivery Times

We dispatch orders through a trusted courier service to ensure safe and efficient delivery to your doorstep. Expected delivery times are as follows:

• NSW, ACT, SA, QLD, WA, NT, and Tasmania: 2–6 business days
• International: 5–10 business days

Returns

If you wish to return your order, please refer to our Refund Policy for further details.

Returns can be mailed to:
Suede Clinic
Shop 3/189 Darling Street,
Balmain, NSW, 2041

For further assistance, don’t hesitate to contact our team.

Returns

At Suede Clinics, we have a no-refund policy for purchases of goods or services if you change your mind. This policy also applies to all medical procedures (including injectables) and dermal treatments.

Please note:

• Treatments, services, and packages are non-transferable and cannot be exchanged for other treatments or services.
• Reservation fees are typically non-refundable; however, they may be retained as a credit for future use.

We offer exchanges for retail products within 14 days of purchase, provided the items remain unused and in their original packaging. Unfortunately, we cannot offer refunds or exchanges for any products that have been opened or used.

Shipping for Returns

If you wish to return a product, please contact us at info@suedeclinic.com.au for approval prior to returning the item. Once approved, please mail your product to:

Suede Clinics
Shop 3/189 Darling St,
Balmain East NSW 2041

• You are responsible for covering the shipping costs for returning items. These costs are non-refundable.
• If a refund is issued, the original shipping fee will not be refunded.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held liable for lost or damaged returns.

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from suedeclinics.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically gather certain details about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you navigate the Site, we also collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This is referred to as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: These are small data files stored on your device or computer that may include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.
• Log Files: These track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels: These electronic files record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect personal details such as your name, billing and shipping addresses, payment details (e.g., credit card numbers), email address, and phone number. This is referred to as “Order Information.”

How We Use Your Personal Information

We use the Order Information collected to:

• Fulfil orders placed through the Site (processing payment, arranging shipping, and providing order confirmations and invoices);
• Communicate with you;
• Screen for potential risk or fraud; and
• Provide you with information or marketing materials about our products or services, consistent with your preferences.

We use the Device Information collected to:

• Identify and mitigate potential risks or fraudulent activities (e.g., your IP address);
• Improve and optimise our Site by analysing how visitors interact with it; and
• Assess the effectiveness of our marketing and advertising strategies.

Sharing Your Personal Information

We share your Personal Information with third parties to support the purposes outlined above. For example:

• We use WooCommerce to power our online store. You can read about how WooCommerce handles your Personal Information here.
• We use Google Analytics to understand how customers use the Site. Learn more about Google’s use of Personal Information here and opt out of Google Analytics here.

We may also share your Personal Information to comply with legal obligations, respond to lawful requests such as subpoenas, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising through the following links:

• Facebook
• Google
• Bing

Additionally, you can opt out of some services via the Digital Advertising Alliance’s opt-out portal.

Do Not Track

Please note that we do not alter our data collection or usage practices when we receive a “Do Not Track” signal from your browser.

Your Rights

If you are a resident of the European Union, you have the right to:

• Access personal information we hold about you;
• Request corrections or updates to your personal information; and
• Request deletion of your personal information.

To exercise these rights, please contact us using the information provided below.

Additionally, if you are an EU resident, note that your information may be processed to fulfil contracts (e.g., completing an order) or for legitimate business interests. Your information may also be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain your Order Information for our records unless and until you request its deletion.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For questions about this Privacy Policy, or if you would like to exercise your rights, please contact us via email:

Suede Clinics
Email: info@suedeclinics.com.au

Overview

This website is operated by SUEDE Clinics. Throughout the site, the terms “we”, “us”, and “our” refer to SUEDE Clinics. SUEDE Clinics provides this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction or that you have obtained consent from a legal guardian to use this site.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Section 3 – Accuracy of Information

We strive to ensure that the information on our website is accurate, complete, and current. However, we are not responsible for inaccuracies, errors, or omissions in the content provided. The material on our site is for general informational purposes and should not be relied upon as the sole basis for decision-making.

Section 4 – Modifications to Services and Pricing

Prices for our services and products are subject to change without notice. We reserve the right to modify or discontinue any part of our Service at any time without notice.

We are not liable to you or any third party for changes, price adjustments, or discontinuation of the Service.

Section 5 – Products or Services

Certain services or products may only be available through our website. These offerings may have limited availability and are subject to return or exchange under our Return Policy.

Section 6 – Billing and Account Information

We reserve the right to decline any order you place with us. We may limit or cancel orders at our discretion, including those that appear to be placed by resellers or distributors.

Section 7 – Third-Party Services

Our website may provide access to third-party tools or links. We are not responsible for the content, accuracy, or reliability of third-party materials or services and disclaim all liability for any issues arising from their use.

Section 8 – User Comments and Feedback

If you provide comments, feedback, or other submissions, you agree that we may use them without restriction for purposes including but not limited to marketing, promotional, or operational use. We are not obligated to compensate you or maintain confidentiality regarding such submissions.

Section 9 – Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Section 10 – Prohibited Uses

In addition to other prohibitions outlined in these Terms, you may not use the site or its content for any unlawful purpose, to infringe on others’ rights, to harass or abuse others, or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited uses.

Section 11 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, error-free, or secure. Services and products are provided “as is” and “as available” without any warranties of any kind, express or implied.

Section 12 – Governing Law

These Terms of Service and any separate agreements provided by us shall be governed by the laws of Australia.

Contact Information

For questions regarding these Terms of Service, please contact us at info@suedeclinics.com.au